All orders with the Oxford Christmas Company are subject to the following Terms and Conditions:
Payment is taken at point of sale and not point of dispatch.
All prices are in pound sterling and inclusive of VAT. The total cost of your order is the total plus the delivery charge of your order. As a customer you confirm that the payment card or account you are using is your own. All cardholders are subject to validation checks and authorisation by card issuers. If the card issuer of your payment card /payment type does not, for any reason, authorise payment to us, we will be unable to process your order, and cannot be held responsible.
We take all reasonable care to ensure that details, products and pricing are correct at the time of entering onto the system and that product descriptions are accurate and fair. We reserve the right to edit or remove products and prices on the website at any time.
You agree to indemnify us at all times in respect of all claims in relation to any loss, injury, claim arising out of or in connection with the use of any products by the Oxford Christmas Company.
Your order is accepted on the basis that you agree to our current Terms and Conditions. All sales/orders from our website will be governed according to English law. These Terms and Conditions do not in any way affect your statutory rights.
The Oxford Christmas Company reserves the right to revise prices and details at any time.
Christmas trees are natural products so sizes are approximate, and all shape density and colour may vary. As such, we will not accept responsibility for any tree not meeting expectation in these respects. However, we do ensure that you will receive a high-quality tree.
Any complaints must be raised within 7 days of purchase. After this time, we cannot be held responsible for the effects of your local climate on the tree.
Failure to provide sufficient water to your tree will reduce its life span and we will not replace any trees that have not been watered.
All items advertised by The Oxford Christmas Company are subject to availability.
The Oxford Christmas Company reserves the right to decline service to any individual.
TREE DELIVERY ONLY - TERMS AND CONDITIONS
All deliveries are made to your door only. The delivery service does not include installation of the tree. If you would like your tree installed you will incur an added cost.
Our delivery teams aim to deliver first time and will therefore leave your order in a secure location or with a neighbour if necessary. You will be left a card to inform you of its whereabouts. If the driver has to return the item undelivered, you may be charged a delivery surcharge. You are there for advised to specify delivery instructions when you purchase the tree.
Please ensure that you are available to receive the delivery. If you are unable to be at home you are required to provide details of a safe place to leave your delivery.
The Oxford Christmas Company cannot accept any responsibility for theft or damage to the consignment after delivery.
Deliveries must be checked for damage before signing off. Claims cannot be satisfied if the delivery has been signed and accepted.
Any problems with your order must be notified to us within 24hrs of receipt of your consignment. We will not accept return of products after December 24th.
Please recognise that this is a busy period for all couriers and we cannot guarantee that there will not be any delays. If you require your tree for a specific date, we recommend you request delivery prior to this date to allow for any such delays.
If any product is damaged in transit, you must retain both the product and packaging and inform us within 24hrs. We will then arrange for a refund or replacement item.
tree INSTALLATION - TERMS AND CONDITIONS
It is the customers responsibility to ensure that, prior to the installation works starting, all furniture and / or items of value are removed from the access route and area of the installation. It is also recommended that carpet in the installation area is rolled back at your discretion.
Once the tree is delivered and installed safely the customer will sign a structural sign-off form. This will absolve The Oxford Christmas Company of any responsibility for damage caused by the tree after the safe and secure installation of said tree.