We hope that you will be delighted with your products, however, the Oxford Christmas Company is happy to exchange or refund your purchase if you are not completely satisfied. Under such circumstances please email us within 48 hours of receiving the goods and we will arrange collection. Goods must be in original packaging and condition, and together with receipt of purchase. Unfortunately, the original delivery cost will be non-refundable.
In the unlikely event that you receive damaged or faulty goods firstly please contact us at firstname.lastname@example.org explaining what the fault is and we will arrange a replacement, exchange or refund. Goods must be in original packaging together with receipt of purchase.